Kamaljeet Sandhu Brian J. Corbitt User Learning Experience in Web-Based Systems: A Case Study. 253-263 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=2783&spage=253 2003 conf/icwl/2003 ICWL db/conf/icwl/icwl2003.html#SandhuC03