BibTeX record conf/icssi/KwanSZ13

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@inproceedings{DBLP:conf/icssi/KwanSZ13,
  author       = {Ho{-}Yan Kwan and
                  Noel Yee{-}Man Siu and
                  Tracy Jun{-}Feng Zhang},
  title        = {Investigating Customer Loyalty in Service Failure-Recovery Encounter:
                  The Moderating Role of Customer Coproduction},
  booktitle    = {Fifth International Conference on Service Science and Innovation,
                  {ICSSI} 2013, 29-31 May, 2013, Kaohsiung, Taiwan},
  pages        = {21--24},
  publisher    = {{IEEE} Computer Society},
  year         = {2013},
  url          = {https://doi.org/10.1109/ICSSI.2013.14},
  doi          = {10.1109/ICSSI.2013.14},
  timestamp    = {Fri, 24 Mar 2023 00:02:28 +0100},
  biburl       = {https://dblp.org/rec/conf/icssi/KwanSZ13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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