HullKLPSVV03'

@inproceedings{DBLP:conf/icsoc/HullKLPSVV03,
  author    = {Richard Hull and
               Bharat Kumar and
               Daniel F. Lieuwen and
               Peter F. Patel-Schneider and
               Arnaud Sahuguet and
               Sriram Varadarajan and
               Avinash Vyas},
  title     = {"Everything Personal, Not Just Business: " Improving User
               Experience through Rule-Based Service Customization},
  booktitle = {ICSOC},
  year      = {2003},
  pages     = {149-164},
  ee        = {http://dx.doi.org/10.1007/978-3-540-24593-3_11},
  crossref  = {DBLP:conf/icsoc/2003},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/icsoc/2003,
  editor    = {Maria E. Orlowska and
               Sanjiva Weerawarana and
               Mike P. Papazoglou and
               Jian Yang},
  title     = {Service-Oriented Computing - ICSOC 2003, First International
               Conference, Trento, Italy, December 15-18, 2003, Proceedings},
  booktitle = {ICSOC},
  publisher = {Springer},
  series    = {Lecture Notes in Computer Science},
  volume    = {2910},
  year      = {2003},
  isbn      = {3-540-20681-7},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}