DeoraSGF03'

BibTeX

@inproceedings{DBLP:conf/icsoc/DeoraSGF03,
  author    = {Vikas Deora and
               Jianhua Shao and
               W. A. Gray and
               N. J. Fiddian},
  title     = {A Quality of Service Management Framework Based on User
               Expectations},
  booktitle = {ICSOC},
  year      = {2003},
  pages     = {104-114},
  ee        = {http://springerlink.metapress.com/openurl.asp?genre=article{\&}issn=0302-9743{\&}volume=2910{\&}spage=104},
  crossref  = {DBLP:conf/icsoc/2003},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/icsoc/2003,
  editor    = {Maria E. Orlowska and
               Sanjiva Weerawarana and
               Mike P. Papazoglou and
               Jian Yang},
  title     = {Service-Oriented Computing - ICSOC 2003, First International
               Conference, Trento, Italy, December 15-18, 2003, Proceedings},
  booktitle = {ICSOC},
  publisher = {Springer},
  series    = {Lecture Notes in Computer Science},
  volume    = {2910},
  year      = {2003},
  isbn      = {3-540-20681-7},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}