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BibTeX record conf/icsoc/AgarwalSD16
@inproceedings{DBLP:conf/icsoc/AgarwalSD16, author = {Shivali Agarwal and Giriprasad Sridhara and Gargi Dasgupta}, editor = {Quan Z. Sheng and Eleni Stroulia and Samir Tata and Sami Bhiri}, title = {Automated Quality Assessment of Unstructured Resolution Text in {IT} Service Systems}, booktitle = {Service-Oriented Computing - 14th International Conference, {ICSOC} 2016, Banff, AB, Canada, October 10-13, 2016, Proceedings}, series = {Lecture Notes in Computer Science}, volume = {9936}, pages = {221--235}, publisher = {Springer}, year = {2016}, url = {https://doi.org/10.1007/978-3-319-46295-0\_14}, doi = {10.1007/978-3-319-46295-0\_14}, timestamp = {Tue, 14 May 2019 10:00:36 +0200}, biburl = {https://dblp.org/rec/conf/icsoc/AgarwalSD16.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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