BibTeX record conf/icserv/SuzukiAHA13

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@inproceedings{DBLP:conf/icserv/SuzukiAHA13,
  author       = {Satoshi Suzuki and
                  Masaya Ando and
                  Hiroshi Hashimoto and
                  Hajime Asama},
  editor       = {Masaaki Mochimaru and
                  Kanji Ueda and
                  Takeshi Takenaka},
  title        = {Design Procedure and Improvement of a Mathematical Modeling to Estimate
                  Customer Satisfaction},
  booktitle    = {Serviceology for Services, Selected papers of the 1st International
                  Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
                  2013},
  pages        = {15--23},
  publisher    = {Springer},
  year         = {2013},
  url          = {https://doi.org/10.1007/978-4-431-54816-4\_2},
  doi          = {10.1007/978-4-431-54816-4\_2},
  timestamp    = {Wed, 11 Mar 2020 13:15:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icserv/SuzukiAHA13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}