BibTeX record conf/icserv/MasudaH15

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@inproceedings{DBLP:conf/icserv/MasudaH15,
  author       = {Hisashi Masuda and
                  Yoshinori Hara},
  editor       = {Yuriko Sawatani and
                  James C. Spohrer and
                  Stephen K. Kwan and
                  Takeshi Takenaka},
  title        = {Developing an Ad Hoc Questionnaire Model for Extracting Consumer Behaviour
                  in Service Encounter},
  booktitle    = {Serviceology for Smart Service System, Selected papers of the 3rd
                  International Conference of Serviceology, ICServ 2015, San Jose, CA,
                  USA, 7-9 July 2015},
  pages        = {183--195},
  publisher    = {Springer},
  year         = {2015},
  url          = {https://doi.org/10.1007/978-4-431-56074-6\_20},
  doi          = {10.1007/978-4-431-56074-6\_20},
  timestamp    = {Fri, 27 Mar 2020 08:53:47 +0100},
  biburl       = {https://dblp.org/rec/conf/icserv/MasudaH15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}