BibTeX record conf/icserv/Edell17

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@inproceedings{DBLP:conf/icserv/Edell17,
  author       = {Julie A. Edell},
  editor       = {Yoshinori Hara and
                  Dimitris Karagiannis},
  title        = {Consumers' Responses to Service Failures and Recoveries},
  booktitle    = {Serviceology for Services - 5th International Conference, ICServ 2017,
                  Vienna, Austria, July 12-14, 2017, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {10371},
  pages        = {38--45},
  publisher    = {Springer},
  year         = {2017},
  url          = {https://doi.org/10.1007/978-3-319-61240-9\_4},
  doi          = {10.1007/978-3-319-61240-9\_4},
  timestamp    = {Tue, 14 May 2019 10:00:48 +0200},
  biburl       = {https://dblp.org/rec/conf/icserv/Edell17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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