Victor R. Basili Gianluigi Caldiera Frank E. McGarry Rose Pajerski Gerald T. Page Sharon Waligora The Software Engineering Laboratory: An Operational Software Experience Factory. 370-381 1992 conf/icse/1992 ICSE http://doi.acm.org/10.1145/143062.143154 db/conf/icse/icse92.html#BasiliCMPPW92