The Retrieval of Influencing Factors of Customer Satisfaction by Case-based Reasoning.

Bih-Yaw Shih Wan-I Lee The Retrieval of Influencing Factors of Customer Satisfaction by Case-based Reasoning. 36-40 2002 conf/icmla/2002 ICMLA db/conf/icmla/icmla2002.html#ShihL02