BlogIT: Multimedia Chronicling for Improved Capture, Sharing, and Retrieval of Solutions in Contact Center Applications.

Maja Vukovic Shahram Ebadollahi Mark Podlaseck Gopal Pingali BlogIT: Multimedia Chronicling for Improved Capture, Sharing, and Retrieval of Solutions in Contact Center Applications. 88-91 2007 ICME http://dx.doi.org/10.1109/ICME.2007.4284593 conf/icmcs/2007 db/conf/icmcs/icme2007.html#VukovicEPP07