BibTeX record conf/icits2/Quiroz-PalmaSSZ19

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@inproceedings{DBLP:conf/icits2/Quiroz-PalmaSSZ19,
  author       = {Patricia Quiroz{-}Palma and
                  Angela Su{\'{a}}rez{-}Alarc{\'{o}}n and
                  Alex Santamar{\'{\i}}a{-}Philco and
                  Willian Zamora and
                  Viviana Garcia and
                  Elsa Vera{-}Burgos},
  editor       = {{\'{A}}lvaro Rocha and
                  Carlos Ferr{\'{a}}s and
                  Manolo Paredes},
  title        = {{ITSIM:} Methodology for Improving It Services. Case Study {CNEL}
                  EP-Manabi},
  booktitle    = {Information Technology and Systems - Proceedings of {ICITS} 2019,
                  Quito, Ecuador, 6-8 February 2019},
  series       = {Advances in Intelligent Systems and Computing},
  volume       = {918},
  pages        = {199--209},
  publisher    = {Springer},
  year         = {2019},
  url          = {https://doi.org/10.1007/978-3-030-11890-7\_20},
  doi          = {10.1007/978-3-030-11890-7\_20},
  timestamp    = {Sat, 30 Sep 2023 09:45:43 +0200},
  biburl       = {https://dblp.org/rec/conf/icits2/Quiroz-PalmaSSZ19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}