BibTeX record conf/icistm/SinghS11

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@inproceedings{DBLP:conf/icistm/SinghS11,
  author       = {Swati Singh and
                  Sanjeev Kr. Singh},
  editor       = {Sumeet Dua and
                  Sartaj Sahni and
                  D. P. Goyal},
  title        = {Creating Value for Businesses by Providing {CRM} Solutions: {A} Case
                  of Oracle {CRM} on Demand},
  booktitle    = {Information Intelligence, Systems, Technology and Management - 5th
                  International Conference, {ICISTM} 2011, Gurgaon, India, March 10-12,
                  2011. Proceedings},
  series       = {Communications in Computer and Information Science},
  volume       = {141},
  pages        = {101--109},
  publisher    = {Springer},
  year         = {2011},
  url          = {https://doi.org/10.1007/978-3-642-19423-8\_11},
  doi          = {10.1007/978-3-642-19423-8\_11},
  timestamp    = {Wed, 24 May 2017 08:30:30 +0200},
  biburl       = {https://dblp.org/rec/conf/icistm/SinghS11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}