BibTeX record conf/icis/ZierauHB020

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@inproceedings{DBLP:conf/icis/ZierauHB020,
  author       = {Naim Zierau and
                  Michael Hausch and
                  Olivia Bruhin and
                  Matthias S{\"{o}}llner},
  editor       = {Joey F. George and
                  Souren Paul and
                  Rahul De' and
                  Elena Karahanna and
                  Suprateek Sarker and
                  Gal Oestreicher{-}Singer},
  title        = {Towards Developing Trust-Supporting Design Features for AI-Based Chatbots
                  in Customer Service},
  booktitle    = {Proceedings of the 41st International Conference on Information Systems,
                  {ICIS} 2020, Making Digital Inclusive: Blending the Locak and the
                  Global, Hyderabad, India, December 13-16, 2020},
  publisher    = {Association for Information Systems},
  year         = {2020},
  url          = {https://aisel.aisnet.org/icis2020/digital\_commerce/digital\_commerce/2},
  timestamp    = {Tue, 06 Apr 2021 16:11:12 +0200},
  biburl       = {https://dblp.org/rec/conf/icis/ZierauHB020.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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