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BibTeX record conf/icis/YangLK11
@inproceedings{DBLP:conf/icis/YangLK11, author = {Ming Yang and Yijun Li and Melody Y. Kiang}, editor = {Dennis F. Galletta and Ting{-}Peng Liang}, title = {Environmental Scanning for Customer Complaint Identification in Social Media}, booktitle = {Proceedings of the International Conference on Information Systems, {ICIS} 2011, Shanghai, China, December 4-7, 2011}, publisher = {Association for Information Systems}, year = {2011}, url = {http://aisel.aisnet.org/icis2011/proceedings/knowledge/1}, timestamp = {Wed, 04 May 2022 14:28:54 +0200}, biburl = {https://dblp.org/rec/conf/icis/YangLK11.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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