BibTeX record conf/icis/SubramanyamK01

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@inproceedings{DBLP:conf/icis/SubramanyamK01,
  author       = {Ramanath Subramanyam and
                  Mayuram S. Krishnan},
  editor       = {Veda C. Storey and
                  Sumit Sarkar and
                  Janice I. DeGross},
  title        = {Business Value of IT-Enabled Call Centers: An Empirical Analysis},
  booktitle    = {Proceedings of the International Conference on Information Systems,
                  {ICIS} 2001, December 16-19, 2001, New Orleans, Louisiana, {USA}},
  pages        = {55--64},
  publisher    = {Association for Information Systems},
  year         = {2001},
  url          = {http://aisel.aisnet.org/icis2001/7},
  timestamp    = {Sun, 29 Mar 2015 13:07:34 +0200},
  biburl       = {https://dblp.org/rec/conf/icis/SubramanyamK01.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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