Sudha Ram Stephen Hayne David A. Carlson Jay F. Nunamaker Integration of information systems technologies to support consultation in an information center. 67-77 1989 conf/icis/1989 conf/icis/1989 ICIS http://doi.acm.org/10.1145/75034.75041 db/conf/icis/icis1989.html#RamHCN89