BibTeX record conf/icis/MarxN17

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@inproceedings{DBLP:conf/icis/MarxN17,
  author       = {Paul Marx and
                  Frederic Nimmermann},
  editor       = {Yong Jin Kim and
                  Ritu Agarwal and
                  Jae Kyu Lee},
  title        = {Online Complaints in the Eye of the Beholder: Optimal Handling of
                  Public Consumer Complaints on the Internet},
  booktitle    = {Proceedings of the International Conference on Information Systems
                  - Transforming Society with Digital Innovation, {ICIS} 2017, Seoul,
                  South Korea, December 10-13, 2017},
  publisher    = {Association for Information Systems},
  year         = {2017},
  url          = {http://aisel.aisnet.org/icis2017/EBusiness/Presentations/12},
  timestamp    = {Tue, 19 Dec 2017 17:38:41 +0100},
  biburl       = {https://dblp.org/rec/conf/icis/MarxN17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}