@inproceedings{DBLP:conf/icis/JiaRP07,
  author    = {Ronnie Jia and
               Blaize Horner Reich and
               John Pearson},
  title     = {Establishing IT Service Climate as an Antecedent of IT Service
               Quality},
  booktitle = {ICIS},
  year      = {2007},
  pages     = {64},
  ee        = {http://aisel.aisnet.org/icis2007/64},
  crossref  = {DBLP:conf/icis/2007},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/icis/2007,
  title     = {Proceedings of the International Conference on Information
               Systems, ICIS 2007, Montreal, Quebec, Canada, December 9-12,
               2007},
  booktitle = {ICIS},
  publisher = {Association for Information Systems},
  year      = {2007},
  ee        = {http://aisel.aisnet.org/icis2007/},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}