BibTeX record: conf/icis/HeckmanK94

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@inproceedings{DBLP:conf/icis/HeckmanK94,
  author    = {Robert L. Heckman and
               William R. King},
  title     = {Behavioral Indicators of Customer Satisfaction with Vendor-Provided
               Information Services},
  booktitle = {Proceedings of the Fifteenth International Conference on Information
               Systems, Vancouver, British Columbia, Canada, December 14-17, 1994},
  year      = {1994},
  pages     = {429--444},
  crossref  = {DBLP:conf/icis/1994},
  url       = {http://aisel.aisnet.org/icis1994/32},
  timestamp = {Sun, 26 Oct 2014 06:10:58 +0100},
  biburl    = {http://dblp.uni-trier.de/rec/bib/conf/icis/HeckmanK94},
  bibsource = {dblp computer science bibliography, http://dblp.org}
}
@proceedings{DBLP:conf/icis/1994,
  editor    = {Janice I. DeGross and
               Sid L. Huff and
               Malcolm Munro},
  title     = {Proceedings of the Fifteenth International Conference on Information
               Systems, Vancouver, British Columbia, Canada, December 14-17, 1994},
  year      = {1994},
  publisher = {Association for Information Systems},
  timestamp = {Sun, 26 Oct 2014 06:10:58 +0100},
  biburl    = {http://dblp.uni-trier.de/rec/bib/conf/icis/1994},
  bibsource = {dblp computer science bibliography, http://dblp.org}
}