BibTeX record conf/icis/GunarathneRS14

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@inproceedings{DBLP:conf/icis/GunarathneRS14,
  author       = {Priyanga Gunarathne and
                  Huaxia Rui and
                  Avi Seidmann},
  editor       = {Michael D. Myers and
                  Detmar W. Straub},
  title        = {Customer Service on Social Media: The Effect of Customer Popularity
                  and Sentiment on Airline Response},
  booktitle    = {Proceedings of the International Conference on Information Systems
                  - Building a Better World through Information Systems, {ICIS} 2014,
                  Auckland, New Zealand, December 14-17, 2014},
  publisher    = {Association for Information Systems},
  year         = {2014},
  url          = {http://aisel.aisnet.org/icis2014/proceedings/SocialMedia/9},
  timestamp    = {Tue, 24 Mar 2015 11:05:16 +0100},
  biburl       = {https://dblp.org/rec/conf/icis/GunarathneRS14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}