@inproceedings{DBLP:conf/icis/Fitoussi03,
author = {David Fitoussi},
title = {So Close and Yet So Far: Information Technology and the
Spatial Distribution of Customer Service},
booktitle = {ICIS},
year = {2003},
pages = {642-653},
ee = {http://aisel.aisnet.org/icis2003/53},
crossref = {DBLP:conf/icis/2003},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
@proceedings{DBLP:conf/icis/2003,
title = {Proceedings of the International Conference on Information
Systems, ICIS 2003, December 14-17, 2003, Seattle, Washington,
USA},
booktitle = {ICIS},
publisher = {Association for Information Systems},
year = {2003},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
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