BibTeX record conf/icis/DiederichJBM19

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@inproceedings{DBLP:conf/icis/DiederichJBM19,
  author       = {Stephan Diederich and
                  Max Janssen{-}M{\"{u}}ller and
                  Alfred Benedikt Brendel and
                  Stefan Morana},
  editor       = {Helmut Krcmar and
                  Jane Fedorowicz and
                  Wai Fong Boh and
                  Jan Marco Leimeister and
                  Sunil Wattal},
  title        = {Emulating Empathetic Behavior in Online Service Encounters with Sentiment-Adaptive
                  Responses: Insights from an Experiment with a Conversational Agent},
  booktitle    = {Proceedings of the 40th International Conference on Information Systems,
                  {ICIS} 2019, Munich, Germany, December 15-18, 2019},
  publisher    = {Association for Information Systems},
  year         = {2019},
  url          = {https://aisel.aisnet.org/icis2019/smart\_service\_science/smart\_service\_science/2},
  timestamp    = {Tue, 10 Dec 2019 13:28:31 +0100},
  biburl       = {https://dblp.org/rec/conf/icis/DiederichJBM19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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