DBLP Record 'conf/icis/Corea00'

BibTeX

@inproceedings{DBLP:conf/icis/Corea00,
  author    = {Stephen Corea},
  title     = {Technological capacitation in customer service work: a sociotechnical
               approach},
  booktitle = {ICIS},
  year      = {2000},
  pages     = {45-57},
  ee        = {http://portal.acm.org/citation.cfm?id=359640.359722},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}