AlsoudN11'

@inproceedings{DBLP:conf/icis/AlsoudN11,
  author    = {Anas Alsoud and
               Keiichi Nakata},
  title     = {A Conceptual Life Event Framework for Government-to-Citizen
               Electronic Services Provision},
  booktitle = {ICIS},
  year      = {2011},
  ee        = {http://aisel.aisnet.org/icis2011/proceedings/servicescience/7},
  crossref  = {DBLP:conf/icis/2011},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/icis/2011,
  editor    = {Dennis F. Galletta and
               Ting-Peng Liang},
  title     = {Proceedings of the International Conference on Information
               Systems, ICIS 2011, Shanghai, China, December 4-7, 2011},
  booktitle = {ICIS},
  publisher = {Association for Information Systems},
  year      = {2011},
  isbn      = {978-0-615-55907-0},
  ee        = {http://aisel.aisnet.org/icis2011/},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}