BibTeX record conf/icexss/KieningerBFS13

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@inproceedings{DBLP:conf/icexss/KieningerBFS13,
  author       = {Axel Kieninger and
                  Florian Berghoff and
                  Hansj{\"{o}}rg Fromm and
                  Gerhard Satzger},
  editor       = {Jo{\~{a}}o Falc{\~{a}}o e Cunha and
                  Mehdi Snene and
                  Maria Henriqueta N{\'{o}}voa},
  title        = {Simulation-Based Quantification of Business Impacts Caused by Service
                  Incidents},
  booktitle    = {Exploring Services Science - 4th International Conference, {IESS}
                  2013, Porto, Portugal, February 7-8, 2013. Proceedings},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {143},
  pages        = {170--185},
  publisher    = {Springer},
  year         = {2013},
  url          = {https://doi.org/10.1007/978-3-642-36356-6\_13},
  doi          = {10.1007/978-3-642-36356-6\_13},
  timestamp    = {Thu, 14 Oct 2021 10:27:29 +0200},
  biburl       = {https://dblp.org/rec/conf/icexss/KieningerBFS13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}