Jean-Henry Morin Jolita Ralyté Mehdi Snene Exploring Services Science - First International Conference, IESS 2010, Geneva, Switzerland, February 17-19, 2010. Revised Papers 53 2010 http://dx.doi.org/10.1007/978-3-642-14319-9 978-3-642-14318-2 IESS Lecture Notes in Business Information Processing Springer db/conf/icexss/icexss2010.html