Reasoning about Customer Needs in Multi-supplier ICT Service Bundles using Decision Models.

Sybren de Kinderen Jaap Gordijn Hans Akkermans Reasoning about Customer Needs in Multi-supplier ICT Service Bundles using Decision Models. 131-136 2009 ICEIS (3) conf/iceis/2009-3 db/conf/iceis/iceis2009-3.html#KinderenGA09