Panagiotis Germanakos Nikos Tsianos Zacharias Lekkas Costas Mourlas Marios Belk George Samaras Intelligent Authoring Tools for Enhancing Mass Customization of e-Services - The smarTag Framework. 91-96 2009 ICEIS (5) conf/iceis/2009-5 db/conf/iceis/iceis2009-5.html#GermanakosTLMBS09