BibTeX record conf/iceis/BorgAB20a

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@inproceedings{DBLP:conf/iceis/BorgAB20a,
  author       = {Anton Borg and
                  Jim Ahlstrand and
                  Martin Boldt},
  editor       = {Joaquim Filipe and
                  Michal Smialek and
                  Alexander Brodsky and
                  Slimane Hammoudi},
  title        = {Improving Corporate Support by Predicting Customer e-Mail Response
                  Time: Experimental Evaluation and a Practical Use Case},
  booktitle    = {Enterprise Information Systems - 22nd International Conference, {ICEIS}
                  2020, Virtual Event, May 5-7, 2020, Revised Selected Papers},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {417},
  pages        = {100--121},
  publisher    = {Springer},
  year         = {2020},
  url          = {https://doi.org/10.1007/978-3-030-75418-1\_6},
  doi          = {10.1007/978-3-030-75418-1\_6},
  timestamp    = {Sat, 30 Sep 2023 09:45:08 +0200},
  biburl       = {https://dblp.org/rec/conf/iceis/BorgAB20a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}