Runtong Zhang Juliang Zhang Zhenji Zhang Joaquim Filipe José Cordeiro Enterprise Information Systems - 13th International Conference, ICEIS 2011, Beijing, China, June 8-11, 2011, Revised Selected Papers 102 2012 Springer Lecture Notes in Business Information Processing http://dx.doi.org/10.1007/978-3-642-29958-2 978-3-642-29957-5 ICEIS db/conf/iceis/iceis2011.html