Neeta Verma Durga Prasad Misra Pankaj K. P. Shreyaskar M. Kamala Kannan Enabling citizens to leverage the provisions of the RTI act of India: an ICT driven case study. 341-346 2009 ICEGOV http://doi.acm.org/10.1145/1693042.1693113 conf/icegov/2009 db/conf/icegov/icegov2009.html#VermaMSK09