BibTeX record conf/ice-itmc/FernandesC17

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@inproceedings{DBLP:conf/ice-itmc/FernandesC17,
  author       = {Sara Maio Fernandes and
                  Carlos Coutinho},
  title        = {Key performance indicators for improving a {CRM} implementation},
  booktitle    = {International Conference on Engineering, Technology and Innovation,
                  {ICE/ITMC} 2017, Madeira Island, Portugal, June 27-29, 2017},
  pages        = {1401--1406},
  publisher    = {{IEEE}},
  year         = {2017},
  url          = {https://doi.org/10.1109/ICE.2017.8280046},
  doi          = {10.1109/ICE.2017.8280046},
  timestamp    = {Wed, 16 Oct 2019 14:14:53 +0200},
  biburl       = {https://dblp.org/rec/conf/ice-itmc/FernandesC17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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