Orit Raphaeli Jacob Zahavi Ron Kenett Applying Case Based Reasoning Approach in Analyzing Organization Change Management Data. 11-22 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=3275&spage=11 2004 conf/icdm2/2004 Industrial Conference on Data Mining db/conf/icdm2/icdm2004.html#RaphaeliZK04