Paul Panek Christian Beck Andreas Hochgatterer Stefan Mina Barbara Prazak Gottfried Seisenbacher Mathijs Soede Wolfgang L. Zagler Tele-Help and Remote Service Provision Using RESORT Prototype System. 635-642 2002 conf/icchp/2002 ICCHP http://dx.doi.org/10.1007/3-540-45491-8_122 db/conf/icchp/icchp2002.html#PanekBHMPSSZ02