Suzanne Garcia John Robert Len Estrin Managed Technology Adoption Risk: A Way to Realize Better Return from COTS Investments. 74-83 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=2959&spage=74 2004 conf/iccbss/2004 ICCBSS db/conf/iccbss/iccbss2004.html#GarciaRE04