Cecilia Albert Lisa Brownsword Meeting the Challenges of Commercial-Off-The-Shelf (COTS) Products: The Information Technology Solutions Evolution Process (ITSEP). 10-20 2002 conf/iccbss/2002 ICCBSS http://link.springer.de/link/service/series/0558/bibs/2255/22550010.htm db/conf/iccbss/iccbss2002.html#AlbertB02