Michelle Denise Leonhardt Liane Margarida Rockenbach Tarouco Rosa Maria Vicari Elder Rizzon Santos Michele dos Santos da Silva Using Chatbots for Network Management Training through Problem-based Oriented Education. 845-847 2007 conf/icalt/2007 ICALT http://doi.ieeecomputersociety.org/10.1109/ICALT.2007.275 db/conf/icalt/icalt2007.html#LeonhardtTVSS07