BibTeX record conf/ic3k/SvobodaC13

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@inproceedings{DBLP:conf/ic3k/SvobodaC13,
  author       = {Petr Svoboda and
                  J{\'{a}}n Cern{\'{y}}},
  editor       = {Kecheng Liu and
                  Ana L. N. Fred and
                  Joaquim Filipe},
  title        = {Customer Satisfaction and Loyalty in Higher Education - {A} Case Study
                  over a Five-Year Academic Experience},
  booktitle    = {{KDIR/KMIS} 2013 - Proceedings of the International Conference on
                  Knowledge Discovery and Information Retrieval and the International
                  Conference on Knowledge Management and Information Sharing, Vilamoura,
                  Algarve, Portugal, 19 - 22 September, 2013},
  pages        = {431--436},
  publisher    = {SciTePress},
  year         = {2013},
  url          = {https://doi.org/10.5220/0004621704310436},
  doi          = {10.5220/0004621704310436},
  timestamp    = {Fri, 27 Sep 2019 10:35:17 +0200},
  biburl       = {https://dblp.org/rec/conf/ic3k/SvobodaC13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}