Fahim Akhter Maria Claudia Buzzi Marina Buzzi Barbara Leporini Conceptual Framework: How to Engineer Online Trust for Disabled Users. 614-617 2009 Web Intelligence/IAT Workshops http://dx.doi.org/10.1109/WI-IAT.2009.361 conf/iat/2009w db/conf/iat/iatw2009.html#AkhterBBL09