<?xml version="1.0"?>
<dblp>
<inproceedings key="conf/iasse/YuG03" mdate="2006-09-19">
<author>Wen-Bin Yu</author>
<author>James H. Graham</author>
<title>Call Center Demand Forecasting using Intelligent Agents.</title>
<pages>63-66</pages>
<year>2003</year>
<crossref>conf/iasse/2003</crossref>
<booktitle>IASSE</booktitle>
<url>db/conf/iasse/iasse2003.html#YuG03</url>
</inproceedings>
</dblp>
