YuG03'

@inproceedings{DBLP:conf/iasse/YuG03,
  author    = {Wen-Bin Yu and
               James H. Graham},
  title     = {Call Center Demand Forecasting using Intelligent Agents},
  booktitle = {IASSE},
  year      = {2003},
  pages     = {63-66},
  crossref  = {DBLP:conf/iasse/2003},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/iasse/2003,
  editor    = {Antony Satyadas and
               Sergiu M. Dascalu},
  title     = {Proceedings of the 12th International Conference on Intelligent
               and Adaptive Systems and Software Engineering, July 9-11,
               2003, San Francisco, CA, USA},
  booktitle = {IASSE},
  publisher = {ISCA},
  year      = {2003},
  isbn      = {1-880843-47-1},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}