BibTeX record: conf/iasse/YuG03

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@inproceedings{DBLP:conf/iasse/YuG03,
  author    = {{Wen-Bin} Yu and
               James H. Graham},
  title     = {Call Center Demand Forecasting using Intelligent Agents.},
  booktitle = {Proceedings of the 12th International Conference on Intelligent and
               Adaptive Systems and Software Engineering, July 9-11, 2003, San Francisco,
               CA, {USA}},
  year      = {2003},
  pages     = {63--66},
  crossref  = {DBLP:conf/iasse/2003},
  timestamp = {Wed, 03 Sep 2014 02:29:56 +0200},
  biburl    = {http://dblp.uni-trier.de/rec/bib/conf/iasse/YuG03},
  bibsource = {dblp computer science bibliography, http://dblp.org}
}
@proceedings{DBLP:conf/iasse/2003,
  editor    = {Antony Satyadas and
               Sergiu M. Dascalu},
  title     = {Proceedings of the 12th International Conference on Intelligent and
               Adaptive Systems and Software Engineering, July 9-11, 2003, San Francisco,
               CA, {USA}},
  year      = {2003},
  publisher = {{ISCA}},
  isbn      = {1-880843-47-1},
  timestamp = {Wed, 03 Sep 2014 02:29:56 +0200},
  biburl    = {http://dblp.uni-trier.de/rec/bib/conf/iasse/2003},
  bibsource = {dblp computer science bibliography, http://dblp.org}
}