The Customer's Perspective Sociological Accounts of E-Commerce Encounters.

Shailey Minocha Lisa Dawson Ann Blandford Dave Roberts The Customer's Perspective Sociological Accounts of E-Commerce Encounters. 69-76 2003 conf/iadis/2003icwi ICWI db/conf/iadis/icwi2003.html#MinochaDBR03