Oscar Díaz-Alcántara Dermont McCluskey Towards Policy-Based Management QoS in Multicommunicative Education. 237-248 http://link.springer.de/link/service/series/0558/bibs/2105/21050237.htm 2001 conf/human/2001 Human.Society@Internet db/conf/human/human2001.html#Diaz-AlcantaraM01