Jane Webster Linda Klebe Trevino Eric W. Stein Personal Nature and Ambiguity as Sources of Message Equivocality: An Extension of Media Richness Theory. 34-40 1996 HICSS (3) http://computer.org/proceedings/hicss/7330/73300034abs.htm db/conf/hicss/hicss1996-3.html#WebsterTS96