Measurement and Operationalization of Outcome Measures at a National Accounting Firm: Integrating Survey, Interview and Archival Data.

Ingrid B. Splettstoesser Measurement and Operationalization of Outcome Measures at a National Accounting Firm: Integrating Survey, Interview and Archival Data. 57-66 1997 HICSS (3) http://csdl.computer.org/comp/proceedings/hicss/1997/7734/03/7734030057abs.htm db/conf/hicss/hicss1997-3.html#Splettstoesser97