BibTeX record conf/hicss/SoaresPK14

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@inproceedings{DBLP:conf/hicss/SoaresPK14,
  author       = {Raquel Reis Soares and
                  Jo{\~{a}}o F. Proen{\c{c}}a and
                  P. K. Kannan},
  title        = {The Service Recovery Paradox in a Call-Center Context: Compensation
                  and Timeliness in Recovering Mobile Customers},
  booktitle    = {47th Hawaii International Conference on System Sciences, {HICSS} 2014,
                  Waikoloa, HI, USA, January 6-9, 2014},
  pages        = {1306--1315},
  publisher    = {{IEEE} Computer Society},
  year         = {2014},
  url          = {https://doi.org/10.1109/HICSS.2014.168},
  doi          = {10.1109/HICSS.2014.168},
  timestamp    = {Fri, 24 Mar 2023 00:02:23 +0100},
  biburl       = {https://dblp.org/rec/conf/hicss/SoaresPK14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}