E-Commerce Customer Relationship Management: Minitrack Introduction.

Nicholas C. Romano Jr. Jerry Fjermestad E-Commerce Customer Relationship Management: Minitrack Introduction. 2004 HICSS http://csdl.computer.org/comp/proceedings/hicss/2004/2056/07/205670171.pdf db/conf/hicss/hicss2004-7.html#RomanoF04