Kalle Piirainen Kalle Elfvengren Jukka Korpela Markku Tuominen Improving the Effectiveness of Business Process Development through Collaboration Engineering: A Method for Process Elicitation. 1-10 2009 HICSS http://dx.doi.org/10.1109/HICSS.2009.250 conf/hicss/2009 db/conf/hicss/hicss2009.html#PiirainenEKT09