KlischewskiW02'

BibTeX

@inproceedings{DBLP:conf/hicss/KlischewskiW02,
  author    = {Ralf Klischewski and
               Ingrid Wetzel},
  title     = {Serviceflow Management: Caring for the Citizen's Concern
               in Designing E-government Transaction Processes},
  booktitle = {HICSS},
  year      = {2002},
  pages     = {123},
  ee        = {http://csdl.computer.org/comp/proceedings/hicss/2002/1435/05/14350123abs.htm},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}